Creality Falcon Returns & Refund Policy
At Creality Falcon, we strive to ensure your laser engraving and cutting equipment meets the highest standards of precision. If you are not entirely satisfied with your purchase, we offer a 30-day return window for items in their original packaging and condition.
Initiate a Request
Contact our technical support team through our official portal or email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Package Your Device
Securely pack the laser engraver or accessory in its original box, ensuring all components, cables, and manuals are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label to the package and drop it off at an authorized carrier location; please ensure you retain the tracking number for your records.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing